Frequently Asked Questions

With the free version, you can create one restaurant with one digital menu. You get a QR code that your guests can scan to view the menu. Online ordering and reservations are included in the paid plans.

Yes, you can upgrade or downgrade your plan at any time. If you cancel, you'll have full access until the end of the billing period. There are no hidden fees or cancellation deadlines.

No, your guests don't need any app. The digital menu opens directly in the browser after scanning the QR code. It works on all smartphones without installation.

Our AI automatically translates your menu into the desired languages. The translations are generated directly and available immediately. The number of available languages depends on your plan.

For online orders, we support credit cards (Visa, Mastercard), Apple Pay, and Google Pay. Payments are processed securely through our payment provider Stripe.

No, Mambil works independently from your POS system. You can see all order details directly in your dashboard – including total revenue, quantity per sold item, and much more. All orders can be easily exported and passed directly to your tax advisor.

We take data protection very seriously. All data is transmitted encrypted and stored on servers within the EU. We operate according to GDPR principles and only process necessary data.

Yes, one account can manage multiple locations. Each location can have its own menus or share menu templates across locations. With menu overrides, different locations can use the same template but customize prices and availability individually.

No. Mambil runs entirely in the browser – dashboard, kitchen display, everything. It works on any screen size: tablet, laptop, or phone. You can use the devices you already have.

Since Mambil runs on our servers, guests can still view the menu and place orders even if the restaurant's internet goes down. Orders and reservations are not lost. As soon as the restaurant is back online, all incoming orders and reservations appear in the dashboard.

Mambil is not a delivery service like Wolt or Lieferando. However, restaurants can accept delivery orders through our ordering system and handle the delivery themselves – including customer address input. Additionally, dine-in and takeaway/pickup orders with pre-ordering are fully supported.

Creating your account takes about 2 minutes. Building your menu depends on the size of your offering – typically around 20 minutes. There's no waiting or approval process: after signing up and paying, you can start right away.

Yes, depending on your plan you can publish multiple menus simultaneously – for example, a dine-in menu, a takeaway menu, and a catering menu. Each menu can have its own pricing and availability.

You manually tag allergens and additives for each menu item. The labels are displayed clearly to guests on the digital menu, helping you stay compliant with German and EU food labeling regulations.

No. Guests never need an account. They scan the QR code, see the menu, and can order directly – no sign-up, no login, no app download.

Mambil charges a small platform fee per online order (2.9% on Pro, 1.9% on Premium, from 0.9% on Enterprise). On top of that, Stripe charges standard payment processing fees (~1.5% + €0.25 per transaction in Europe). There are no hidden fees – you see the exact breakdown in your dashboard.

You can create sub-accounts for your team – kitchen staff, waiters, managers. Each account can be restricted by role and by location, so staff only see what they need. The number of staff accounts depends on your plan.